Amazons ALEXA For Hospitality will help hotels, vacation rental, and other hospitality players give a voice-first experience to guests. Amazon Echo smart speakers will be placed in hotel rooms and guests will be able to talk to Alexa for accessing hotel information, room service, housekeeping, controlling lights/thermostats, and playing music. Amazon will work with major property management, ticketing, and guest engagement solutions to make Alexa integration simple for hotels. To start with, Marriott International is introducing the experience at select properties under Marriott Hotels, Westin Hotels & Resorts, St. Regis Hotels & Resorts, Aloft Hotels, and Autograph Collection Hotels starting this summer. However even before Amazon optimized Alexa for the hospitality industry, smart voice assistants have been deployed at some of the hotels, including Wynn Las Vegas and Hotel Park Inn by Radisson, IP Extension, Delhi, to name a few.
Customers tell us they love how easy it is to get information to enjoy entertainment and control connected devices by simply asking Alexa, and we want to offer that experience everywhere customers want them,' says Daniel Rausch, Vice President, Amazon.
Other than fetching regular information about the hotel and controlling and adjusting in-room devices, guests will also be able to check airport wait times, play games, get in a quick guided workout and play white noise to fall asleep. Amazon plans to further personalize the customer experience. It will introduce support for Amazon customers to temporarily connect their Amazon accounts to their Alexa-enabled device in the room. This will allow customers to play their personal music from services such as Amazon Music, Spotify, and Pandora, and also listen to audiobooks with Audible. Hoteliers will also be able to use Alexa for Hospitality to measure engagement through analytics and adapt services based on guest feedback .